Group items tagged

And managers get an easy-to-use dashboard and report to help them track everyone's progress.

You can even include thank you emails from hotel guests!

It handles the agenda and minutes so service staff can focus on the conversations that drive engagement and support service quality, customer satisfaction and loyalty.

MIAMI BEACH, FLA.—The 1 Hotel South Beach in Miami Beach, Fla. announced that it was awarded LEED Silver. The Leadership in Energy and Environmental Design (LEED) rating system, developed by the U.S. Green Building Council (USGBC), is the foremost program for buildings, homes, and communities that are designed, constructed, maintained, and operated for improved environmental and human health performance.

guestrooms were designed to surround guests with natural materials and fabrics that brought elements of nature into every space. The rooms and suites maintain a casual yet elegant atmosphere that is at one with the relaxed lifestyle of South Beach. Driftwood accents and sumptuous textures (in neutrals and pastels that mimic nature’s palette) were created by blending a host of natural materials; including leather, wood, and stone as well as silk, linen, and cotton.

LEED is the foremost program for the design, construction, and operation of green buildings. More than 82,000 commercial and institutional projects are currently participating in LEED, comprising more than 15.7 billion square feet of construction space in all 50 states and more than 162 countries and territories.

Uber Eats Doubles Down on POS Integration with orderTalk Acquisition

technical integrations better manage restaurant workflow. Instead of requiring a middleman, orders are quickly fed to the kitchen display monitor or ticketing system.

restaurants are asking for ways to reduce errors, and an employee manually entering orders from an Eats-connected iPad into the restaurant’s system leaves room for plenty of human error

As HR teams navigate the new remote work environment caused by COVID-19, an organization's human resource information system has become a critical tool for keeping employees connected

Managers are on the front lines of employee relations, so they are critical in facilitating business responses to COVID-19

Here are four ways HR can employ an HRIS during the COVID-19 pandemic.

Human Resource Information System (HRIS) is a software through which organizations can take care of all HR processes and unify employee data in a single system.

. HRIS system is cost effective

As this data is entered manually by the person with authority, you can trust it to be accurate. It’s going to show exactly what was entered without any errors.

Resorts, hotels and restaurants generate a lot of waste—from food, packaging, amenity containers, waste water from toilets, kitchens and laundries.

Food waste accounts for more than 50 percent of waste in the hospitality industry. In the U.S., more than $218 billion is spent on growing, processing, transporting and disposing of food that is never eaten. This is mostly from homes and the foodservice industry, which includes hotels, with a whopping 70 billion pounds of food wasted every year.

The city of San Francisco has taken some of the most significant waste management steps in the country. After adopting a zero-waste policy in 2002, the city partnered with Recology, its long-term materials management service provider, to implement a five-pronged strategy, which is aiming for zero waste by 2020: Create convenient programs Conduct extensive public outreach Provide generator and service provider incentives Process trash to recover materials Adopt waste-reduction policies

Most of my clients asked me this question before, “What differentiates a good event management platform from an average one?”. Then I told them about data management. If you have an one-off event and decide that you will never have another similar event in the future, then you need not read further. However, if you are keen on event marketing and want to leverage events for generating business, you must not miss this article. An event management platform with integrated CRM will be key to your success. CRM stands for Customer Relationship Management. A CRM software, therefore, helps you manage relationships and interactions with your current and future customers. In most cases, your event attendees are your potential customers. Hence, it’s vital to integrate a CRM with the event software so that the sales team can take control and take action in time. Here are a few suggestions on how you can leverage an event CRM software to drive sales revenue. #1 Engage with your attendees as a pre-sales activity Pre-sales is very important as it’s about prospecting, qualifying and nurturing leads. Every time you spark a conversation, be it an email, a message, a Facebook comment, etc., you will want to record it and evaluate the sales-readiness of the attendee. #2 Easy access to information for Sales The marketing team’s effort in attendee nurturing shouldn’t be in conflict with the sales team’s lead nurturing. Your sales people need to know what events their clients or their leads have attended. Events could be about informing customers of a new product or keeping customers updated of the latest technological happening. Keeping a list of all the events that each of your client has attended will help Sales engage in an intelligent conversation with their client. That’s why there should be a data center that sales people and marketing people can access. With cloud-based CRM platforms, information is always available. #3 Store data for future use It doesn’t make sense to me if I use a separate platform for managing my event data. The data don’t only hold value to the event per se but also to customer analytics and remarketing. An integrated CRM allows you to look at a list of potential invitees and then select them as targets for event registration forms, so they are always aware of upcoming events and feel valued to be contacted. This may make them more likely to feel loyal to your brand and register. At the same time, your Sales team would have a better view of the customer and predict their behaviors. #4 Everyone is on the same page Not only marketing or sales need to nurture the relationships with customers. Customer success definitely needs to know what events their clients are attending. Human resources sometimes want to check if a candidate’s ever been to a company event. You want to make sure the people that need information to drive productivity and business get it easily.   In Conclusion… You as an event marketing professional must look for an event management software with integrated CRM now. Keep in mind that it must be a single platform that allows both your sales and marketing teams work effectively together. Email campaign reports or attendance reports are not CRM. If you want to find out more about this, send your questions to us by clicking the “Ask us a question” button below!

The intricacies of the restaurant culture are magnified further when the restaurant expands to become a chain. These particularities may make it seem that a HRIS would not fit or help as much with managing a restaurant chain, but this could not be further from the truth.

A HRIS can help to break down and simplify many of the things that make managing a restaurant chain difficult

A HRIS that makes it possible for employees to view their schedules online, make time off requests, and view approvals reduces the potential for errors and miscommunications.

Over the past few years, a new fixture has popped up on restaurant tables next to the ketchup bottles and salt shakers: tablets.

Applebee’s installed tablets at its restaurants in 2014, and they’re now found on every table at all of its nearly 2,000 U.S. locations.

There’s been a fair amount of concern that tablets would put human servers out of jobs, but thus far Outback and other casual dining chains say they are using tablets as server’s assistants:

Research by Gartner shows that customer experience drives over two-thirds of customer loyalty. Investing in the right technologies now can ensure guests feel safe and comfortable while staying at a hotel this year.

Hotels, such as Hotel Sky in Johannesburg, are using automated attendants to serve guests, from checking in to porting luggage to their rooms. Aside from assisting guests with tasks, these robots can also scan facial expressions to measure the sentiment of guests’ experiences.Self-service kiosks, similar to those available in airports, can also give guests control over their interactions, recognize their loyalty preferences and offer them an efficient and easy way to check-in.

Hotels like Hilton use a robot concierge service to offer recommendations, directions and hotel information. Mobile apps can also allow guests to skip the lines, offering an efficient but still personalized experience.

The GDSs are finally competing with a wider group than the traditional oligopoly group that they have been complacent with for so many years.

I imagine that at some point in the next few years the GDSs and the airlines will finally figure out their commercial challenges and we will get NDC content in the GDS as mainstream. If they do not, a huge amount of development cost by the GDSs has been wasted. 

It will be interesting to see how the NDC specialists will adapt to NDC becoming mainstream in the GDS. To compete with the GDS they would need to fill some gaps quickly around hotel, car rental, and I expect they will utilize the wealth of API options. 

While there are many systems that play a critical role in the strategic optimization of a hotel's operational structure, the PMS represents the technological heartbeat of any property.

ortunately, a mobile PMS allows for real-time communication with housekeeping and instant room status updates, leading to an 80% reduction of calls made to the front office, and a 20% increase in housekeeping productivity.

A mobile PMS is essential for hoteliers to thrive in this new, guest-centric environment.

During the past decade, information technology (IT) has significantly changed the way the hotel industry controls and manages operations. While many technologies have been utilized, some newer technologies have emerged in the literature and in practice, and many of them impact the hotel’s security.

Among the results, this study identified a gap between hoteliers’ understanding of IT budget adequacy and the adequacy of installed IT security systems.

Advancements in technology are increasing at a remarkable rate. As technology becomes more important, organizations that do not keep up with these advancements could lose business opportunities to other competitors that do

On-premise Property Management System requires a significant number of “on property” hardware compared to the Cloud-based one. It gives the hoteliers total control: data and the system, system configurations, networks, updates, and changes are all yours to decide

Running the On-premises PMS means hoteliers must maintain a dedicated server room, which also needs an effective cooling system and an around-the-clock support team to keep everything up and running smoothly

With the cloud computing vendors, the PMS providers would be responsible for most of the IT operations expense. The hoteliers can also get the advantages from the cloud computing vendors’ highly available servers, at their optimal performance.